Return & Refund Policy – devvastra.Store

At DevVastra, every item is offered with heartfelt devotion for Guruji’s followers. Each chola and accessory is either handmade or specially curated as a form of seva. Hence, we kindly request our customers to read the return and refund policy carefully before placing an order.

 

 

🛍️ Returns

We do not accept returns for any product unless:

  • The product is received in a damaged condition

  • The product is incorrect or incomplete (i.e. different from what was ordered)

Due to the spiritual and personal nature of the products, all items are considered final sale once delivered in good condition.

 

 

📦 Damaged or Incorrect Items

 

If your order arrives damaged, defective, or incorrect:

  1. Please notify us within 24 hours of delivery.

  2. Send us clear photos/videos of the item and packaging via WhatsApp or email.

  3. Once verified, we will offer either:

    • A replacement (based on availability)

    • Or a store credit/refund if the item is out of stock

No complaints will be entertained after 24 hours of delivery.

 

 

💸 Refunds

 

Refunds (if applicable) will be processed only in the following situations:

  • The product is out of stock and a replacement is not possible

  • The customer made a double payment by mistake

  • The order is cancelled before dispatch (within 6 hours of placing the order)

Refunds will be made via UPI/bank transfer and may take 5–7 business days to reflect.

 

 

🚫 Non-Returnable Items

  • Worn or used items

  • Personalized/customized orders

  • Products with minor color differences (due to lighting/screen)

  • Products damaged due to customer mishandling

 

 

📩 Contact Us

For any issues related to returns or refunds, kindly contact us at:

  •  

We are always happy to assist you with devotion and care.